![]() And how to resolve some errors and unexpected behaviors they’ve encountered. Our users together with the QuickBooks Team can share best practices on how QuickBooks works. Choose a way to connect with us through, Start a chat or Get a callback.Īlso, you may post your questions here in the Community.That being said, you can schedule a callback through the Help icon. Also, we want to provide the most suitable way to fix your concerns without delay. Our priority is to ensure that customers like you are satisfied at all levels. ![]() Hello, is not the experience we want you to have. I'd be more than willing to lend you a hand. If I can be of additional assistance while working with QuickBooks, don't hesitate to let me know. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf. However, if you still can't access your account, I'd suggest getting in touch with our QuickBooks Support. If you still can't log in to your account, let's try to uninstall then reinstall the QuickBooks Online Desktop App. You can get more information in this article: QuickBooks App for Windows and Mac: General support.Īlso, you can try to log in using our QuickBooks Online Test Drive. This is to check whether this has something to do with your company data or QuickBooks account. Be sure to right-click the app and Run as Administrator when re-opening.Allow a moment for the process to complete, and then close the app.Click Help on the navigation bar at the top.Let's start by resetting the app data to clear the cache and refresh it into its default state. This will help us keep the application compatible with your OS. We can do a few troubleshooting steps to fix this. Provide us additional details about this. The additional troubleshooting steps depend on the result. This is to remove any data integrity issues on the company file. If you can't trace the history of the receipts, you can follow the Verify and Rebuild process. Click the Customize Report button if necessary.Click Reports at the top menu and select Accountant & Taxes > Audit Trail. ![]() We can review your Audit Trail report to see who created duplicate receipts:
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