For further information on Harris Computer Systems, please visit our website at or call 88.įor more information on Advanced and CIS Infinity ® please contact us at www.advancedutility. Though fighting the limit has proven expensive as well. If you still have questions about the safety of your water, please contact our Manager of Environmental Services at 70. Columbus Water Works estimates it could cost the city more than 10 million to comply with the new end-of-pipe fecal bacteria limit. Harris' focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time. Columbus Water Works has never had a drinking water violation in the 119 years of providing the community with clean, safe and reliable drinking water. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to all levels of local government as well as public power and water markets throughout North America. Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. (888) 355-7772 Ferring, Manager of Information ServicesĪdvanced is a wholly-owned subsidiary of Harris Computer Systems that provides Customer Information and Billing solutions exclusively to municipal, investor owned and cooperative utilities. This is how we are able to anticipate what our customers need and deliver solutions right when they need them in response to industry conditions.”Īdvanced Utility Systems, a division of N. Peter Fanous, Executive Vice President for Advanced states, “Thorough industry research informs our product roadmap which we revisit, revise and update on a regular basis. This includes ease of communication and payment via channels that are available 24/7." Ferring adds, “These complementary solutions facilitate our ability to deliver an enhanced customer experience that is up-to-date in terms of comparable experiences other retail and service providers offer to meet customer demand. Todd Ferring, Manager of Information Services for CWW comments, “Based on our evaluation criteria Advanced ranked the highest in all categories that included company credibility, software functionality, qualifications of project personnel, project approach and schedule, ease-of-use and the on-site demonstration.”ĬWW will also implement Infinity.Link (Customer Self-Service) and Infinity.Mobile (Paperless Service Orders) complementary solutions to CIS Infinity offered by Advanced. An Invitation to Bid was issued and subsequent scripted demonstrations were conducted as part of the procurement process. CWW bills refuse and tree pick-up on behalf of the city.ĬWW completed a formal procurement process to identify and select a modern CIS that would support its long-term utility-wide strategy of enhanced customer service, improved efficiency and improved productivity. CWW enjoys a close working relationship with the City of Columbus. The Board is responsible for the operation of the water and sewerage utilities in Muscogee County and the Ft. CWW has 65,000 active customer accounts.ĬWW and its staff of about 280 persons report to a Board of Water Commissioners. Click here to see a full rate schedule.The Columbus Water Works (CWW) of Columbus, Georgia, a municipally owned water and wastewater utility has selected CIS Infinity as its new utility billing and customer information system (CIS). Columbus Water Works (CWW) supplies drinking water and provides wastewater treatment services. Apply to Senior Field Technician, Champ Roadside Motorist Patroller - District 3, Adjunct Faculty and more. The majority of our customers will see an approximate increase between $1 and $3 on their monthly water bills. 90 Columbus Water Works jobs available in Georgia on. In other words, the base charge and your usage rates will increase by 3.75%. By performing proper repairs, we can avoid paying emergency costs, which are typically three to five times higher than planned repairs.īelow are the answers to the most common questions we received about the upcoming rate increase:Ī: The rate increase will be 3.75% across the board. These funds will allow us to complete necessary upgrades on key areas of our infrastructure. This year's minimal increase of 3.75%, which will go into effect January 1, 2022, and will add between $1 and $3 to the majority of our residential customers’ monthly water bills. In order to continue best serving our customers, annual minimal increases help us to continue the planning, designing, constructing, and operating the systems that are essential for safe drinking water and efficient wastewater services. Columbus Water Works is honored to support our community’s public health, safety, economic stability, and environment.ĬWW does not receive tax dollars and is primarily funded through fees received from its ratepayers.
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